As a company entirely dedicated to providing top-notch maintenance services, VitalWP Care specializes exclusively in this area. Consequently, we do not extend our offerings to include digital marketing, copywriting, or website creation services. Our commitment is to excel in WordPress maintenance, ensuring that our expertise and resources are fully concentrated on delivering the best in this specific domain.
Our money-back guarantee policy is designed to provide peace of mind and customer satisfaction. If you cancel your subscription before we’ve started working on your site—basically, if you haven’t given us access yet—we’ll make sure to refund the full amount to you within 7 business days. For those on an annual subscription, if you decide to stop using our services before the year is up, we’ll refund you for the months we won’t be servicing your site. This refund starts from the month after you cancel. And when it comes to our one-time services, if for some reason we find that we can’t deliver the results you need, we’ll refund the full cost of those services.
Certainly. You can easily cancel your subscription at any time through the ‘Subscriptions’ menu in the ‘My Account’ dashboard. Upon cancellation, your subscription status changes from ‘Active’ to ‘Pending Cancellation,’ ensuring no charges for the next subscription period. However, we offer a reconsideration period: within 2 business days, you have the option to reactivate your subscription. If not reinstated within this time frame, the subscription will be permanently cancelled.
Yes, you can adjust your plan as your needs change, ensuring you always have the right level of service. In addition to changing your technical support plan, you can also switch your payment frequency from monthly to yearly, or vice versa.
Yes, the Entrepreneur plan and higher tiers include a maintenance quote that can be utilized for content updates, ensuring your site remains current and engaging. If you require additional hours beyond the plan’s quote, we are prepared to offer our Content Quote service.
Customers can effortlessly request additional services or changes through our Customer Help Desk, accessible via the ‘My Account’ dashboard. Alternatively, you can reach out to us about your needs through the chat on this website, or by contacting us via Telegram, WhatsApp, or email (details provided in the website’s footer).
You can select from a range of support plans tailored to your business needs. For additional services, we offer a variety of one-time options. Alternatively, describe your task to us, and we will identify the most suitable solution and provide a cost estimate based on our hourly rate.
Each of our maintenance plans includes 24/7 uptime monitoring, enabling us to detect issues as soon as they occur. If downtime happens, we work quickly to resolve it and minimize disruptions.
Our response time varies based on the service plan. Emergency services like Rescue Me receive immediate attention, while other plans have defined response times.
Our primary focus is on WordPress sites, but feel free to discuss your needs with us for other platforms, and we’ll see how we can assist.
