Before signing up (13)
What is your money-back guarantee policy?
Our money-back guarantee policy is designed to provide peace of mind and customer satisfaction. If you cancel your subscription before we've started working on your site—basically, if you haven't given us access yet—we'll make sure to refund the full amount to you within 7 business days. For those on an annual subscription, if you decide to stop using our services before the year is up, we'll refund you for the months we won't be servicing your site. This refund starts from the month after you cancel. And when it comes to our one-time services, if for some reason we find that we can't deliver the results you need, we'll refund the full cost of those services.
What services you do NOT provide?
As a company entirely dedicated to providing top-notch maintenance services, VitalWP Care specializes exclusively in this area. Consequently, we do not extend our offerings to include digital marketing, copywriting, or website creation services. Our commitment is to excel in WordPress maintenance, ensuring that our expertise and resources are fully concentrated on delivering the best in this specific domain.
Do you provide any special conditions for nonprofits and charities?
Certainly! We do provide special conditions for nonprofits and charities. We value the essential work they do for the community and offer tailored solutions to support their missions. If you represent a nonprofit or charity organization, feel free to reach out to us, and we can discuss the specific details of the special conditions we offer. We look forward to collaborating with you and assisting your organization in any way we can. Together, let's make a difference!
Does it matter which hosting provider I use?
No. We can support your website irrespective of your hosting arrangements. We can also manage the migration process from one hosting provider to another and provide advice on choosing the right hosting for your project.
Can you help with website speed optimization?
Sure we can. Our team of experts can analyze your website's performance, identify bottlenecks, and implement various strategies to improve its speed and load times. Whether it's optimizing images, leveraging browser caching, or fine-tuning server configurations, we have the technical know-how to make your website faster and more responsive.We offer speed optimization services to our customers through both our Small Business and Company maintenance plans, as well as our ad hoc service, Speed Me Up. Don't hesitate to reach out to us, and we'll work together to ensure your website performs at its best.
Do you offer support for websites not built on WordPress?
Our primary focus is on WordPress sites, but feel free to discuss your needs with us for other platforms, and we'll see how we can assist.
How quickly can I expect a response from your team?
Our response time varies based on the service plan. Emergency services like Rescue Me receive immediate attention, while other plans have defined response times.
What happens if my website experiences downtime or an issue while under your maintenance?
Each of our maintenance plans includes 24/7 uptime monitoring, enabling us to detect issues as soon as they occur. If downtime happens, we work quickly to resolve it and minimize disruptions.
Can I customize a maintenance plan to fit my specific needs?
You can select from a range of support plans tailored to your business needs. For additional services, we offer a variety of one-time options. Alternatively, describe your task to us, and we will identify the most suitable solution and provide a cost estimate based on our hourly rate.
What is the process for requesting additional services or changes?
Customers can effortlessly request additional services or changes through our Customer Help Desk, accessible via the 'My Account' dashboard. Alternatively, you can reach out to us about your needs through the chat on this website, or by contacting us via Telegram, WhatsApp, or email (details provided in the website's footer).
Can you assist with content updates on my website?
Yes, the Entrepreneur plan and higher tiers include a maintenance quote that can be utilized for content updates, ensuring your site remains current and engaging. If you require additional hours beyond the plan's quote, we are prepared to offer our Content Quote service.
Can I upgrade or downgrade my plan if my needs change?
Yes, you can adjust your plan as your needs change, ensuring you always have the right level of service. In addition to changing your technical support plan, you can also switch your payment frequency from monthly to yearly, or vice versa.
Can I cancel my subscription at any time?
Certainly. You can easily cancel your subscription at any time through the 'Subscriptions' menu in the 'My Account' dashboard. Upon cancellation, your subscription status changes from 'Active' to 'Pending Cancellation,' ensuring no charges for the next subscription period. However, we offer a reconsideration period: within 2 business days, you have the option to reactivate your subscription. If not reinstated within this time frame, the subscription will be permanently cancelled.
Getting started (2)
How To Create Temporary WordPress Dashboard Access
During the troubleshooting or issue resolution process, there might be instances where we need access to your WordPress dashboard. This area allows you to log in to WordPress and manage your content and settings. To proceed securely and efficiently, please follow the steps below to create a new user account with administrative privileges for our team. Read All
How can I use 'My Wallet' feature on your website?
Getting Started with My Wallet:
- Create/Log in to Your Account: If you don’t have an account on our site, you’ll need to register. If you already have an account, simply log in.
- Navigate to the My Wallet Section: Once logged in, find the My Wallet section on your account dashboard in the Purchases block. This is where you can manage your wallet. Alternatively, you can click (or tap) the wallet icon in the header section of our site.
Ad Hoc Services (2)
Can I get a Dev Quote for small tweaks to my website?
Yes, Dev Quote is perfect for both minor adjustments and larger custom projects. We provide an estimate based on your specific requirements.
Is there a minimum number of hours for the Dev Quote service?
We handle projects of all sizes, but there may be a minimum hour requirement depending on the nature of the task. We'll provide all details in your quote.
Maintenance plans (6)
What differentiates the Blog plan from the other subscription plans?
The Blog plan is designed for individual bloggers or small content creators. It focuses on essential maintenance and support, ensuring your blog remains secure, fast, and smoothly running.
Is the Entrepreneur plan suitable for startups?
Absolutely! The Entrepreneur plan is tailored for startups and small businesses, offering a comprehensive set of maintenance services that support growth and scalability.
How does the Small Business plan cater to my growing business needs?
Our Small Business plan is perfect for expanding businesses, providing advanced maintenance solutions, enhanced security features, and priority support to keep your site performing optimally.
What are the key benefits of the Company plan?
The Company plan offers our highest level of service, including all features of the lower plans plus dedicated support, customized solutions, and strategic consulting to align with your company's goals.
What do you mean by 'Technical SEO'?
"Technical SEO" refers to the process of optimizing the infrastructure of a website to enable search engines to crawl and index its pages efficiently. This service involves a comprehensive approach to improving the technical aspects of a website, such as its site speed, mobile responsiveness, URL structure, and internal linking strategy. By addressing these elements, Technical SEO aims to enhance the site's usability, speed, and overall architecture, contributing significantly to its search engine rankings. Read All
How do you perform website backups?
We conduct regular off-site backups to ensure your website's data is safe and can be restored in case of any unforeseen incidents. Separate backups of the database and file system are created and stored on Dropbox and Amazon S3. The frequency and duration of these backups vary and are specified in each maintenance plan. Should you require access to a particular backup, we will facilitate this for you.
